{"id":2616,"date":"2026-01-23T12:31:27","date_gmt":"2026-01-23T11:31:27","guid":{"rendered":"https:\/\/capkelenn.creativia.es\/2026\/01\/23\/5-defis-formation-retail-coaching-2\/"},"modified":"2026-07-27T12:21:21","modified_gmt":"2026-07-27T10:21:21","slug":"5-defis-formation-retail-coaching-2","status":"publish","type":"post","link":"https:\/\/capkelenn.creativia.es\/fr\/blog\/5-defis-formation-retail-coaching-2\/","title":{"rendered":"Coaching : Comment g\u00e9rer les impr\u00e9vus en s\u00e9ance de formation"},"content":{"rendered":"

5 d\u00e9fis de FORMATION complexes \u2014 Que feriez-vous ?<\/strong><\/span><\/h2>\n

Ces deux derni\u00e8res semaines, j’ai \u00e9t\u00e9 confront\u00e9 \u00e0 5 situations int\u00e9ressantes lors de l’animation de sessions de formation chez CapKelenn | Sales & Retail Coaching. Chacune m’a rappel\u00e9 qu’\u00eatre Formateur-Coach n’est jamais une routine \u2014 il s’agit de s’adapter, d’\u00e9couter et de garder le sourire!<\/p>\n

Avant de partager mes propres r\u00e9ponses sur ces 5 situations\u2026 j’aimerais entendre vos r\u00e9flexions et vos exp\u00e9riences !<\/p>\n

Voici les 5 cas r\u00e9els :<\/p>\n

    \n
  1. Un participant \u00e0 un programme de formation dispens\u00e9 en anglais ne parle pas anglais\u2026 du tout. Pourtant, c’est une figure cl\u00e9 pour le succ\u00e8s du groupe.<\/li>\n
  2. Un participant d’une autre entreprise doit s’absenter du 1er des 3 cycles en raison d’une urgence m\u00e9dicale concernant sa femme \u2014 mais il est pr\u00eat \u00e0 se connecter depuis l’h\u00f4pital en attendant.<\/li>\n
  3. Alors que nous pr\u00e9parons la salle de classe, mon coll\u00e8gue formateur-coach dispose soigneusement les dossiers et les stylos\u2026 mais je m’aper\u00e7ois que le logo sur le stylo est tourn\u00e9 vers le bas. Juste un d\u00e9tail ?<\/li>\n
  4. Un client r\u00e9serve une grande maison Airbnb pour accueillir une formation de 4 jours \u2014 mais il n’y a pas de place pour les formateurs !<\/li>\n
  5. Un professionnel du Retail que nous avons form\u00e9 il y a 7 ans recommande spontan\u00e9ment notre programme de vente au PDG d’une entreprise en pleine croissance. Maintenant, il demande une commission\u2026 m\u00eame si aucun accord d’apporteur d’affaires n’a \u00e9t\u00e9 conclu.<\/li>\n<\/ol>\n

    Comment g\u00e9reriez-vous chacune de ces 5 situations ? Votre point de vue compte \u2014 apprenons les uns des autres !<\/p>\n

    Formateurs, professionnels de la vente et du retail de France, d’ Espagne et du monde entier, vos avis sont les bienvenus !www.capkelenn.com<\/span><\/i><\/a>
    \ninfo@capkelenn.com<\/span><\/i><\/p>\n

    Benoit Mah\u00e9 – Cofondateur de CapKelenn<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"

    De la barri\u00e8re de la langue \u00e0 la logistique critique : 5 cas r\u00e9els de formation. Partagez votre exp\u00e9rience et connectons-nous entre professionnels.<\/p>\n","protected":false},"author":1,"featured_media":2615,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[46],"tags":[],"class_list":["post-2616","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"yoast_head":"\nCoaching : Comment g\u00e9rer les impr\u00e9vus en s\u00e9ance de formation - CapKelenn<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Coaching : Comment g\u00e9rer les impr\u00e9vus en s\u00e9ance de formation - CapKelenn\" \/>\n<meta property=\"og:description\" content=\"De la barri\u00e8re de la langue \u00e0 la logistique critique : 5 cas r\u00e9els de formation. 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